1. Information We Collect
We collect information you provide directly to us and information we obtain automatically when you use our services.
Personal Information
- Name, email address, and phone number
- Profile photos and preferences
- Appointment history and service preferences
- Payment information (processed securely through third-party providers)
- Reviews and ratings you provide
Automatically Collected Information
- Device information and IP address
- Location data (with your permission)
- Usage patterns and app interactions
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our booking platform services
- To match you with suitable beauty professionals
- To process payments and manage appointments
- To send appointment reminders and service updates
- To provide customer support and respond to inquiries
- To personalize your experience and recommend services
- To ensure platform security and prevent fraud
- To comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
With Beauty Professionals
We share necessary booking information (name, contact details, service preferences) with the professionals you book appointments with.
With Service Providers
We work with trusted third-party service providers for:
- Payment processing
- Cloud hosting and data storage
- Analytics and marketing services
- Customer support tools
Legal Requirements
We may disclose information when required by law or to protect our rights, safety, or the rights of others.
Important: We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing through certified providers
- Regular backups and disaster recovery procedures
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Location: Control location data sharing in app settings
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze usage patterns and improve our services
- Provide personalized content and recommendations
- Ensure platform security and prevent fraud
You can control cookie settings through your browser preferences.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending you an email notification
- Displaying a notice in the app
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
